This is exceptional customer service and I very much appreciate that. I will be “signing your praises” for sure. 🙂
If the product is as good as the service, I’ll be a happy camper. Thanks again for your efforts, especially getting to the root of the problem and remedying it so quickly.
Your communication (via email) is also exceptional; whoever is sending these either has training or a talent for it. I coach all my team members on writing emails, especially for challenging situations. You’ve nailed it every time.
Looking forward to receiving a package next week. Hope you all (BB team) have a great weekend!